27 April 2020
Hesehus customers activate shop staff and strengthen customer experience with new and personal online chat
Offensive approach to corona: In cooperation with the e-commerce house, Hesehus, and the international award winner, HERO®, Matas and Zizzi are now turning the shop assistants into online beauty and fashion experts with a new online chat application which not only helps strengthen the sales during the corona crisis but which will also, in future, improve the shopping experience for their customers in-store as well as online.
With HERO® chat, Matas and Zizzi can activate the shop staff as experts who via chat, live and video functions can advise and guide the customers while they shop online from home. An initiative which can definitely help Matas and Zizzi during the crisis, since they can deploy the shop staff in a new way and with it they can contribute positively to the turnover, but which also helps to continue strengthening the omnichannel journey for both Matas and Zizzi. The international customer client supplier, HERO®, with headquarters in New York and London has already transformed the shopping experience with their online chat application for international players such as Nike, Adidas and Levi’s. And to such an extent that the National Retail Federation in 2018 announced HERO® to be the most innovative and committed technology within today’s retail.